Refund Policy
Posted September 1, 2021
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RETURNS AND REFUNDS
We are here to help! To qualify for an exchange or refund, you must comply with the following:
SUPPORT
Support is available anytime at customerservice@macronutrition.com We do our very best to respond to support emails within two business days.
RETURN POLICY
Macro will accept returns on new, unopened, undamaged items in original packaging within 30 days from the order date. All returns are subject to a 15% restocking fee and our shipping costs. The customer must contact us prior to returning product(s). We do not accept returns or give refunds on opened products no exceptions.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement. You must notify us of the damaged product within three (3) days of receipt of shipment to qualify.
If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Refunds will only be issued after the items have been received by us in our warehouse.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and weighed prior to shipping to avoid any fraudulent claims.
Return Address: 5015 Oakbrook Parkway Suite 600, Norcross GA, 30093.
SALE ITEMS
Unfortunately, items purchased on sale cannot be refunded. Only regular price items can be refunded.
INTERNATIONAL SHIPMENTS
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. If for whatever reason your order is seized by customs, we will not issue you a refund (minus shipping) unless all products are returned to us in the original condition per the return policy above.
CHARGEBACKS
Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.